Secret View App Support
Do you have a question about the Secret View app, are you experiencing a technical issue, or would you like to share feedback or a suggestion? We are happy to help.
Contact us
You can contact the Secret View support team using the details below.
Telephone
+31 26 202 2151
Address
Secret Collect B.V.
Velperplein 23
6811 AH Arnhem
The Netherlands
You can contact us about:
- Problems with the app
- Questions about your account
- General feedback
- Ideas for improvements or new features
Experiencing a problem with the app?
Please describe your question or issue as clearly as possible. For technical issues, please include the following information where possible:
- The email address you used to register
- The type of phone you are using
- Your iOS or Android version
- A short description of the issue
- The steps you took before the issue occurred
- A screenshot or screen recording, if available
Never share verification codes or other sensitive information with us.
Frequently asked questions
I cannot log in
Secret View uses passwordless login. You will receive an email containing a secure login link or verification code that gives you access to your account.
Have you not received the email?
- Check that you entered the correct email address
- Check your spam or junk folder
- Wait a few minutes and try again
- Search your inbox for an email from Secret View
Still not receiving an email? Contact us at support@secretview.io.
I cannot see any assignments
Available assignments depend on your location, your profile and the assignments currently offered by our clients. This means that there may temporarily be no suitable assignments available near you.
Make sure your profile is complete and that you have given the app access to your location where required.
I am not receiving notifications
Check your phone settings to make sure notifications are enabled for the Secret View app. Also check that your notification preferences are set correctly in the app.
The app is not working properly
Try the following steps first:
- Fully close the app and open it again.
- Check that you have a working internet connection.
- Make sure you are using the latest version of the app.
- Restart your phone.
If the issue continues, email support@secretview.io and include as much information about the problem as possible.
