Measure. Learn. Grow. Repeat.
This is how you optimize your business' customer experience with Secret View.
Improve the customer journey
Measure every step of the experience your customers have in your stores.
Get actionable insights
Measure exactly what your team can improve and translate research results into actions.
Increase your revenue
Use the feedback of our research to find every opportunity to increase revenue.
Learn and grow with your team
Use our community's feedback to map out personal development opportunities for your team.
CUSTOMER JOURNEYS
Optimize your store's customer journeys
How do your employees advise their customers? And how does the customer feel about this? Get answers to these questions and more and measure every step in your personal dashboard.
Our mystery shoppers are real customers
We don't believe in professional mystery shoppers. Our dedictated community of 20,000+ mystery shoppers are regular consumers who are part of your target audience.
ANALYZE
Benchmarking & trend analysis
Gain insight into the effect of the actions you and your team take through continuous measurements, benchmarking and trend analysis.
DISCOVER
Zoom in on results
Get deep insights about your stores' customer journeys, from general overview, to touchpoint, to individual surveys. Use these insights to guide, coach and monitor your stores in a controlled way.
“When you grow as fast as Rituals, it is a challenge to provide the same service worldwide. That's where Secret View came in, a partner that grows with us. ”
Lysander Oerlemans
Head of International Retail Operations, Rituals
News & Insights
Frequently Asked Questions
Is the answer to your question not here? Feel free to contact us and we'll gladly help you along!
Who are your mystery shopping researches for?
What do I get with a mystery shopping research?
What's the cost of a mystery shopping research?
How do I start a mystery shopping research?
How can I be sure mystery shoppers give high-quality feedback?
Who are your mystery shoppers?
Can I become a mystery shopper?
Let's get started
Join 2,000+ happy users and create experiences that will keep your customers coming back
