Discover Secret View's
community platform
The home base of our community. Here, our mystery shoppers find assignments from the best brands nearby every day. Will your assignment be listed here soon?

Always assignments nearby
With the map feature, mystery shoppers can quickly find assignments in their own living, working, and recreational areas. This allows them to choose assignments that suit them and where they would naturally go as regular customers.
This results in reliable feedback based on a genuine customer journey.Additionally, we always match the right shopper to the right assignment. This way, our clients receive feedback that truly resonates with their target audience.

The right assignments for every target group
Mystery shoppers can easily filter by interests and categories. This way, they find assignments that suit them faster, and our clients receive feedback from consumers within the target group.
Mystery shoppers select an assignment, carry it out, and provide their feedback directly. The results are often ready the next day in the personalized dashboard, including scores and detailed explanations.

Consistent and reliable feedback
Our mystery shoppers are 100% ID-verified and complete e-learnings to ensure they report objectively and provide useful examples. Additionally, each questionnaire undergoes over 200 AI-driven quality checks, allowing our clients to rely on consistent feedback.
Those who carry out assignments carefully build a strong reputation. A reputation score helps us select the most suitable mystery shopper for each assignment.
FAQ
Who is in yourmystery shopping community?
Our community consists of over 65,000 real consumers. Not trained professionals, but people of all ages who go through your customerjourney like real customers do.
In which countries is your community active?
The Secret View community is active in more than 20countries, with a strong base in Europe. We match shoppers locally, so you getfeedback that fits your region and target audience.
Want to expand? We scale with you into other countriesand build an approach together that delivers comparable, reliable insightseverywhere.
How do you ensure the quality and reliability of thefeedback?
Our mystery shoppers are 100% ID-verified, completee-learnings, and build a reputation score. Every questionnaire also goesthrough AI-driven quality checks, so you can rely on consistent, actionablefeedback.
How do you make sure mystery shoppers match our targetaudience?
We match per assignment based on target audience andregion. Shoppers come from the area around the location, which makes theexperience realistic and the feedback recognizable for your teams.
Why don’t you work with professional mystery shoppers?
Professional shoppers often visit locations all dayand are more likely to stand out. That can create a biased view. With realconsumers, you get feedback that aligns better with your target audience andcustomer journey.
How do you select the right mystery shopper for anassignment?
Mystery shoppers build a reputation score and profileas they complete assignments. We use these to select the best-fitting mysteryshopper for each assignment, aligned with your target audience and location.
How quickly do we receive results?
In many cases, your feedback is available in thedashboard within 24 hours after the visit, so you can follow up and adjustquickly.
Why do you work with shop credit?
Where possible, we use shop credit instead of afinancial payout. This encourages mystery shoppers to make a real purchase andchoose assignments that genuinely fit them. An extra benefit: the shop credit returns to yourregister as revenue, and mystery shoppers spend an average of 30% more during their visit.
Do we also get qualitative feedback, or only scores?
You get qualitative, constructive feedback withconcrete examples. That makes the data immediately useful for coaching,training, and evaluations.
