Notizie

Great performance deserves attention. Whether it's sharp advice, the perfect cross-sell or just that extra effort for a client or guest. In the hustle and bustle of everyday work, giving credit can sometimes be overlooked. But showing appreciation means a lot to your team members. With our brand-new Spotlight feature, it's easier than ever to give people the recognition they deserve. You can do it straight from your dashboard.

In retail and hospitality, people make the difference. Team members who feel appreciated are more engaged, go the extra mile for customers, and help build a strong team spirit. Still, many incentive programs focus on individual, financial rewards. But research shows that these have little long-term impact.

Congratulations, Smullers Den Bosch: you are the winner of the Experience of the Month Award! Every month, our mystery shoppers visit hundreds of stores, hospitality venues and other locations to assess service, hospitality, and the overall experience. From all the results, we select the experience that truly stands out. In March, that was Smullers Den Bosch, achieving a perfect score of 100% for the third month in a row!

Congratulations, Rituals Dordrecht: you’ve won the Experience of the Month Award! Every month, our mystery shoppers visit hundreds of stores, hospitality venues, and other locations to review the service, hospitality, and overall experience. From all the results, we select the experience that truly stands out. This month, that was Rituals Dordrecht: our mystery shopper was given an outstanding experience from start to finish! We’ve been working with this leading retailer since 2019, which makes it extra special to present them with this award.

Secret View has made it to number 381 in the FT1000 – the Financial Times’ list of Europe’s 1000 fastest-growing companies! This is the ninth edition of the list, compiled in collaboration with Statista.

Exciting (and delicious) news for all chocolate lovers: our new collaboration with Madaq! The chocolatier, famous for their ‘viral’ apple crumbles, now has four locations in the Netherlands, which our mystery shoppers visit every month. But that’s not all: Madaq has also started conducting internal audits to gain a complete understanding of their operations, from the customer experience to the behind-the-scenes proces.