Notizie

Juicy burgers, solid partnership! Fat Phill’s is taking over the Netherlands with its irresistible burgers, sandwiches and loaded fries. And our mystery shoppers will be investigating that experience, from arrival to departure.

Last night, Niek Koning, founder of Secret View, was nominated together with seven other entrepreneurs for the 29th EY Emerging Entrepreneur of the Year award! The festive kick-off took place at the iconic Concertgebouw in Amsterdam. This award has been presented since 1996 and rewards changemakers who are working on the future of entrepreneurial Netherlands.

We travelled to the welcoming province of Brabant, because Trendhopper Breda has won the Experience of the Month Award! Every month, our mystery shoppers visit hundreds of stores and hospitality venues, and from all these results we choose the most remarkable, customer-friendly or outstanding experiences. In May, this was without a doubt Trendhopper Breda!

For all coffee lovers: we have an exciting new collaboration with Cavesco! You may know this brand from major coffee chains such as Doppio Espresso, Barista Café, and Chocolate Company. Our mystery shoppers visit more than 50 locations to map out the guest journey for them.

Great performance deserves attention. Whether it's sharp advice, the perfect cross-sell or just that extra effort for a client or guest. In the hustle and bustle of everyday work, giving credit can sometimes be overlooked. But showing appreciation means a lot to your team members. With our brand-new Spotlight feature, it's easier than ever to give people the recognition they deserve. You can do it straight from your dashboard.

In retail and hospitality, people make the difference. Team members who feel appreciated are more engaged, go the extra mile for customers, and help build a strong team spirit. Still, many incentive programs focus on individual, financial rewards. But research shows that these have little long-term impact.