Feedback gets fun
with incentives
Encourage performance that makes a difference. Build a positive learning culture with our incentive program. Reward teams that consistently score well with fun incentives. You choose the incentives, and we take care of the rest. From design to delivery, and that wow effect.
Every year, we perform over 190,000 successful mystery shopping assignments for:
Why choose an incentive program?
We believe in rewarding, not punishing. The results of our research are meant to help us learn together. That’s why it’s important to acknowledge what’s going well, and truly appreciate it. This way, positive behaviour won’t go unnoticed.
Research shows that incentives are motivating and lead to better performance. Strict rules and penalties? They rarely contribute to a positive learning culture.
How does it work?
There are two options: Milestones or Streaks. Both are linked to the annual customer experience research, internal audits or compliance research.
Together, we decide which scores a location needs to hit to earn an incentive. With Milestones, the progress continues, even if a location scores below target. With Streaks, it resets back to 0. That’s how easy it is to build a positive learning culture!
When should you choose Milestones or Streaks?
Milestones
With Milestones, your team works towards rewards at set milestones. Every step forward counts, even if there’s a dip now and then. This keeps motivation high and encourages a culture focused on learning and improvement.
Streaks
Streaks are all about momentum: every time a team meets the targets, the streak continues. But a lower score? Then the counter resets to zero and the team starts over. This creates focus and discipline.
| Milestones | Streaks | |
|---|---|---|
Makes feedback more fun | ✓ | ✓ |
Fully taken care of | ✓ | ✓ |
Happy team members | ✓ | ✓ |
Available with license | ✓ | ✓ |
Strengthened team spirit and mutual communication | ✓ | ✓ |
Keeps going, even after a dip | ✓ | |
Resets after a dip | ✓ | |
Choose from these Incentives
We have a wide selection of incentives available. Of course, you can add your own rewards too, like cakes or team outings.
Incentives in het dashboard
Get an intuitive overview of the performance of the entire organization.
Benchmark
Compare across different levels, discover top performers, and identify who needs attention.
Segmentations
Segment by parts of the customer journey, regions, or locations and compare the results in a clear overview.
Answers
Behind every score is a detailed explanation. This provides a wealth of examples that are useful for training and evaluation meetings.
Location overview
See at a glance how your location scores and how the score is determined.
