News

Ce mois-ci, nous nous sommes rendus en Twente, la région du klootschieten (un jeu de lancer de balle traditionnel), du krentenwegge, et d’un service client exceptionnel, car Holland & Barrett Hengelo remporte notre prix Expérience du mois ! Chaque mois, nos mystery shoppers visitent des centaines de magasins et d’établissements horeca. Parmi tous ces résultats, nous sélectionnons les expériences les plus remarquables, conviviales ou exceptionnelles. En juillet, c’était sans aucun doute Holland & Barrett.

You probably know them from the iconic red-and-yellow vending wall: FEBO! We’re proud to share that we entered into a collaboration with FEBO a few months ago! FEBO has chosen Secret View to create insight in the guest experience, and measurably improve it, from ordering to delivery. Our mystery shoppers visit every FEBO location in the Netherlands each month.

We’ve got some sweet news for all our candy and chocolate fans: we’ve partnered with none other than Jamin! Following a successful pilot, it was time to take things further. From now on, our shoppers will visit all Jamin stores in the Netherlands six times a year.

Juicy burgers, solid partnership! Fat Phill’s is taking over the Netherlands with its irresistible burgers, sandwiches and loaded fries. And our mystery shoppers will be investigating that experience, from arrival to departure.

We travelled to the welcoming province of Brabant, because Trendhopper Breda has won the Experience of the Month Award! Every month, our mystery shoppers visit hundreds of stores and hospitality venues, and from all these results we choose the most remarkable, customer-friendly or outstanding experiences. In May, this was without a doubt Trendhopper Breda!

For all coffee lovers: we have an exciting new collaboration with Cavesco! You may know this brand from major coffee chains such as Doppio Espresso, Barista Café, and Chocolate Company. Our mystery shoppers visit more than 50 locations to map out the guest journey for them.