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Things I Like Things I Love (TILTIL) Utrecht is the winner of our Experience of the Month Award for April! Every month, our mystery shoppers visit thousands of retail stores and hospitality venues. From all these visits, we select the most remarkable, customer-friendly, or inspiring experience. This month, TILTIL on Nachtegaalstraat in Utrecht stood out as a store where personal attention, extensive service, and a relaxed atmosphere resulted in a perfect 100% score.

My Jewellery Deventer is the winner of our Experience of the Month Award for March! Every month, our mystery shoppers visit thousands of retail stores and hospitality venues. From all these visits, we select the most remarkable, customer-friendly, or inspiring experience. This month, My Jewellery Deventer stood out as a store where personal attention, expert advice, and strong teamwork on the shop floor clearly come together.

How do you ensure consistency in brand experience on an international scale? Since March, we’ve partnered with Victorinox. The company is known worldwide for quality, functionality, and iconic Swiss craftsmanship, spanning from the Original Swiss Army Knife™ to Travel Gear, Cutlery and Watches. To keep the brand experience consistent and further strengthen it, Victorinox uses Secret View’s mystery shopping research.

De Beren Roermond is the winner of our Experience of the Month Award for February! Every month, our mystery shoppers visit thousands of retail stores and hospitality venues. From all these visits, we select the most remarkable, customer-friendly, or inspiring experience. In February, De Beren Roermond stood out as a location where enthusiasm, energy, hospitality, and genuine attention to guests were clearly felt.

From a local fashion chain to a national brand with international ambitions: Norah is growing rapidly. With 115 stores across the Netherlands, Norah is fully focused on expansion. To strengthen the customer experience in every store and support its growth ambitions, Norah is now taking a new approach. Together with Secret View, they will map the entire customer journey in detail through mystery shopping research.

Zuivelhoeve Leersum is the winner of our Experience of the Month Award in January! Every month, our mystery shoppers visit thousands of retail stores and hospitality venues. From all these visits, we select the most remarkable, customer-friendly or inspiring experience. This month, Zuivelhoeve Leersum stood out as a store where personal attention, genuine interest and expertise are clearly felt on the shop floor. This was rewarded with a 100% score!